NC State University

Campus Linux Services Support

OIT has made a commitment to supporting Linux at NC State University. Toward this end Campus Linux Services will make available production quality versions of Realm Linux for the IT staff at NC State University to deploy as they require. OIT Campus Linux Services will support these versions for a predetermined life time which is normally the lifetime of the underlying RHEL product. NC State University also has access to Red Hat’s Global Support Services which is used to complement our existing support structure.

For Realm Linux support please email:

There are a few prerequisites for Realm Linux support:

  • The Realm Linux version in question must be within its product life time. Currently supported versions can be found on the Web-Kickstart web page.
  • The machine must be installed via Web-Kickstart.
  • The realm-cron service must be enabled which is the default setting.
  • The machine must be receiving and applying all available security errata and patches.

RLMTools can be used to determine if a machine is eligible for support as each machine in RLMTools has a boolean support status. If you believe that flag to be in error please open a support ticket via the above address.

Other installs of Realm Linux and Red Hat Enterprise Linux that have not reached their support end of life will be supported on a time available basis.

Mailing Lists and Jabber

The following is a list of official support channels for Linux at NC State University.

These are informal support resources that the campus Linux community have found very helpful.

Mailing Lists

Jabber Chat

Join us in our Jabber chat room:

cls@conference.jabber.eos.ncsu.edu

Bugzilla

The bugzilla database is the developer’s to-do list for Realm Linux and related projects. If you have found a bug or have an idea for future functionality this is the place to log it.